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Refund And Return Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

If on receiving your order you are not delighted with your purchase, let our customer service team know within 7 days and we will gladly collect it at your expense and provide you with a refund provided the item is in its original condition and original packaging.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

The right to cancel or return in this Contract will not apply in respect of Personalized Works or Works made to your specification (commissioned artwork ).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at sales@art-online.co.za or give us a call on 076 401 8847.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@art-online.co.za and send your item to: 78 CAamborne Road, New Redruth Alberton, Gauteng, 1449.

Need help?

Contact Johan Jacobs on 076 401 8847 or send an email to sales@art-online.co.za .